Frequently Asked Questions
Safety and Security
Heritage Community Bank now offers extended cutoff times for all transactions. Transactions are posted the same day received; until the branch closes, 5 p.m. on Monday through Thursday, and 6 p.m. on Friday. Deploying new technology and improving the bank’s operational processes allow all in-branch transactions to be accepted and processed the same day. This applies Monday through Friday, whether presented in the bank’s lobby or drive through, and provides all customers (both businesses and consumers) the convenience of making a deposit of checks and/or cash at any of the bank’s branches and having the deposit processed the same day. In addition, all of the bank’s electronic systems now operate in real time. This means that all balances, including in-branch, ATM, telephone banking, and online banking, will be actual real-time balances.
Have you ever needed cash while traveling, but you couldn’t find an ATM? Or maybe you could find an ATM, but it wasn’t one of your bank’s machines – so you ended up paying withdrawal fees to access your own money. Have you ever wished there were an easy way to find an ATM with no extra charges, no matter where you are? For customers with internet access or an iPhone, now there is!
With MasterCard’s Global ATM Locator website or their newly released ATM Hunter application for the Apple iPhone, you can locate a nearby ATM from anywhere in the world. Users can enter their current address or a specific location (such as an airport) to find and map nearby machines. For iPhone 3G users, you don’t even have to know where you are, because the iPhone can determine your location through GPS.
Remember, with a Heritage Community Bank ATM/Debit Card, you can make withdrawals 24 hours a day at almost any ATM with FREE ROAMING. No fees are charged at Heritage Community Bank ATMs, and fees of less than $5.00 are refunded on withdrawals of $50.00 or more at any other Pulse, MasterCard, or Cirrus ATM. And with the Global ATM Locator website or the new ATM Hunter application from MasterCard, it just got a whole lot easier to find one!
To access the Global ATM Locator website and locate more than a million ATMs in over 210 countries, click here (http://www.mastercard.com/us/personal/en/cardholderservices/atmlocations/index.html). To download the ATM Hunter App for free from Apple’s App Store on iPhone and iPod touch devices, click here (www.itunes.com/appstore/.)
Automated email alerts help you stay up to date on account activity including usage, spending, balances, or important transactions either in or out of the office.
Automated alerts make staying informed about your banking activity easier, faster, and more convenient by providing you with the real time information you need to make effective decisions wherever you are. Alerts may be sent to multiple account holders, and can be customized based on each individual’s needs. Summary information is sent via email and can be viewed anywhere you receive e-mail, including your mobile device.
Four kinds of alerts:
- Event Alerts—notify you whenever a specific transaction occurs, choose from over 15 different alerts
- Balance Alerts—notify you of declining below or increasing above preselected balance thresholds and can help you to avoid unnecessary overdraft fees
- Item Alerts—notify you when preselected checks clear your account
- Personal Alerts—notify you of special occasions or other personal events
To set up automated email alerts, sign into online banking, click on the Options tab and then click on the Alerts menu option. You can add, edit or delete alerts at any time.
In compliance with the Unlawful Internet Gambling Enforcement Act of 2006 (UIGEA) and implementing regulations (Regulation GG) issued by the Board of Governors of the Federal Reserve System and the United States Department of Treasury, certain transactions are prohibited within your account. Our financial institution is required to notify our commercial customers of this prohibition.
"Unlawful Internet gambling" is defined by the UIEGA as placing, receiving, or otherwise knowingly transmitting a bet or wager by any means which involves the use, at least in part, of the Internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal lands in which the bet or wager is initiated, received, or otherwise made.
Restricted transactions" are defined in Regulation GG to be transactions in which funds are knowingly accepted by gambling businesses in connection with participation by others in unlawful Internet gambling. Restricted transactions are prohibited from being processed through this account or any account you hold with our institution. Restricted transactions generally include, but are not limited to, those in which credit, electronic fund transfers, checks, debit card or credit card transactions, or drafts are knowingly accepted by gambling businesses in connection with the participation by others in unlawful Internet gambling. Internet gambling will generally be considered to be unlawful unless verifiable authorization is obtained by an appropriate State or Tribal authority.
Heritage Community Bank is proud to offer the Kidz Club program, introducing our very own mascot, Maximillion the Money Dog, also known as “Maxi”. This new program offers our customers a great opportunity to help teach children the importance of learning how to save money. Let Maxi help make learning and practicing good financial habits fun and rewarding for you and the special children in your life.
Description of the Kidz Club Program
Participation in this program is completely voluntary. The Heritage Community Bank Kidz Club program is open to children between the ages of newborn to 12 years. An account can be opened with a deposit of $5.00. All that is needed is the child’s Social Security Number and the identification of the parent or guardian who accompanies the child when opening the account. Each time the child makes a deposit into the Kidz Club account, he or she will have the opportunity to visit the “Doghouse” for a prize. Special events are planned for the Kidz Club children throughout the year, and they will also receive a birthday card from Maxi on their special day.
How the Heritage Community Bank Kidz Club Will Help Our Local Community
- We developed the Kidz Club Program with the intention of helping to promote good, lifelong savings habits to children in our communities.
- We wanted to be the first in our communities to develop an ongoing program that supports teaching children about the value and the need to save money and plan for the future.
- We feel that it is important to help make it easier for parents to begin preparing the next generation to manage their personal financial future at an early age.
What is a compromised card?
A compromised card is a card that is at risk of being used fraudulently. Cards may be compromised due to computer theft, unauthorized network intrusion, or other types of suspicious activity. This can happen at a store where you shopped or as your card number and payment information travel electronically through the processing system.
How does Heritage Community Bank react to compromise notifications?
We take every compromise seriously. We may require issuance of new cards for affected customers. Customers may receive a phone call, e-mail and/or written notification if their card data has been compromised. If necessary, your replacement card will be ordered automatically and at no charge to you.
Does this mean that I have fraud on my account?
Not necessarily. In fact, among the list of card numbers we periodically receive, only a few are affected by fraud.
How can I protect myself?
You can protect yourself by faithfully reviewing your monthly statement(s). In addition, you may utilize our Online Banking System or our automated telephone banking system at either (843)383-2881 or (800) 299-8953 to review your account activity as often as you like 24/7.
When notified about a card compromise, do all financial institutions block and reissue cards?
No. Some institutions do not reissue cards at all, nor do they notify their customers of a compromise. They leave it to their customers to discover fraudulent transactions (if any) posted to their account. At Heritage Community Bank, we don’t want you to have to worry about a card number compromised today that could be utilized by a criminal months or even years from now. That’s why, whenever we become aware of a serious breach, we typically block and reissue cards as soon as we are notified that a compromise has occurred.
What do I need to do if I discover fraud on my account?
If your card has not been blocked already, call Heritage Community Bank immediately at (843) 383-4333. After hours, you may call our automated telephone banking system at (843)383-2881 or (800) 299-8953.
What if a fraudulent transaction clears my account and I do not have enough money to pay my bills?
In some situations, Heritage Community Bank may issue you Provisional Credit while the matter is being disputed and investigated. The important thing is that you contact us as soon as you discover any fraudulent activity.
How long will it take to receive my replacement card?
Most cards are received within 10 business days from the date on your notification letter. The new PIN is typically delivered a day or two after that.
What happens if I do not receive my card by this time?
Please contact us at (843) 383-4333 and we will track the status of your card and report back to you.
What do I do when I receive my new Debit Card?
Cut up the old compromised card and start using the new card immediately. In order to activate your new card, you will need to perform a transaction using your PIN at any ATM.
Will my PIN number change along with my card number?
Yes, the new card number will have a new randomly generated PIN number, because the card and PIN could both be compromised. To change your PIN number, come into either the Hartsville branch office or the Camden branch office of Heritage Community Bank.
Is there a charge for the new card?
No, there is no charge for your replacement card.
What if I do not want to have my compromised card blocked?
Compromises are serious. Fraudulent activity may occur if the card is not blocked and it could occur days, weeks, months or even years from now. The fraud dispute process can be inconvenient and cumbersome. While many customers do not experience fraud when a compromise is reported, the risk exposure still exists if the cards are not blocked and replaced. To protect our customers, minimize inconvenience and losses, Heritage Community Bank may require that compromised cards be replaced.
What if I have preauthorized debits made to my compromised card number?
You should contact the merchant(s) immediately upon receipt of your replacement card(s) and provide them with the new card number and expiration date. This process may be as simple as logging into the corresponding merchant(s) site and updating the information yourself. If this is not the case, you may need to write to them to let them know of a card number change.
There are other authorized users with Debit Cards on this account; does this affect their card(s) too?
It may, but each Debit Card number is unique. If other authorized users on your account have Debit Cards that were also compromised, we will take the same measures with each of those cards as we have with yours.
Can this information be used to steal my identity?
The information encoded on the compromised card pertains strictly to the card, potentially including the card number and expiration date. Confidential information such as Social Security Numbers, driver’s license numbers, addresses and dates of birth are not stored on the card.
What can I do to keep this from recurring?
Unfortunately, we have no way of stopping criminals from "hacking" into databases of merchants or merchant processors. One way to reduce your risk is to reduce the use of your debit card on the Internet.
What else can be done to insure that fraud doesn't occur on my card?
- Always know where your card is. If you misplace it, call Heritage Community Bank immediately so we can block the card from use
- Never write your PIN on the card
- Never carry the written PIN with you
- Faithfully review your statement(s) as soon as you receive them
- Better yet, utilize our Online Banking System or automated telephone banking system at (843)383-2881 or (800) 299-8953 and review your account activity daily or weekly, as often as you’d like
- Call us immediately if you see anything suspicious
If fraud does occur on my account, what should I do?
There are certain steps to follow to receive your charge-back rights:
- Contact the store or business that charged your account and notify them that the charge was fraudulent
- Contact the bank immediately at (843) 383-4333 and report the fraud. You will be asked to sign a detailed dispute form which includes information such as merchant name, date fraud occurred, what the reply was when you contacted them, the amount and any other details that you feel would be helpful in our investigation
- We may ask you to come into the bank and sign affidavits of dispute to expedite your claim
How much does Online Banking cost?
Online Banking is FREE to all Heritage Community Bank customers.
How do I establish an Online Banking account?
You may complete an Online Banking Enrollment Form (available at any branch) and either drop it off at any of our locations or mail it to:
Heritage Community Bank
ATTN: Online Banking
P.O. Box 2255
Hartsville, SC 29551
What if not all my accounts appear on my account list?
You must be a sole or joint owner on an account to have it added to your profile. If an account falls in this category and is not shown on your listing, you may send a secure message to a Heritage Community Bank representative using the “Contact” button on the Online Banking site or simply call a bank representative to have it added.
What happens if I open a new account after I am already signed up for Online Banking?
New accounts do not automatically appear on the system, and you must be sole or joint owner of the account to have it added to your profile. If an account falls in this category and is not shown on your listing, you may send a secure message to a Heritage Community Bank representative using the “Contact” button on the Online Banking site or simply call a bank representative to have it added.
How far back can I view my balance information?
Online Banking allows transaction history inquiries for a maximum 30 days and
you can view one year of statements.
When will my transfers show in my account?
All transfers to deposit accounts made Monday through Friday before 9:00 p.m. will show in your account immediately. All transfers made on a weekend or bank holiday will be processed on the next business day.
What happens if I forget my Password?
You may stop in your local branch office of Heritage Community Bank, call a Heritage Community Bank representative at 843-383-4333 during standard business hours or E-mail the bank at firstname.lastname@example.org to have your password reset. Your Online Banking ID will remain the same. For some ideas for >stronger passwords, click here.
What should I do if I think someone has my access codes?
Immediately change your current password by clicking “Options/Settings” on the toolbar, or by contacting the bank at 843-383-4333 during standard business hours or by E-mailing the bank at email@example.com.
What kind of browser do I need to have?
We recommend that your browser support 128-bit encryption with SSL protocol. This will be a requirement at some point in the future.
What happens if I don’t log off of the system?
The Online Banking system has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and password.
I use Online Banking at home and at work. Do I have to rename my accounts in both places?
No. The account pseudo names or “nicknames” are not stored on your PC, but on our Online Banking system. Therefore, they will remain the same no matter where you are.
I share a checking account with someone else. Do we both need to sign up for Online Banking?
Yes. Each individual will be given a separate User ID and password.
Are there limits on the number of transfers I can make?
The Online Banking system does not limit the number of transfers you can make. However, Federal Regulations limit the number of withdrawals and transfers on certain types of savings accounts and money market accounts. If you are unsure about the restrictions on your accounts, please contact us at 843-383-4333.
When are emails answered?
In general, we will respond within one business day of receipt either by email or phone. When sending email messages, please keep in mind that email isn’t always secure. Therefore, when sending us an email message, do not include any sensitive information like account numbers, balances, passwords or Social Security numbers.
Will I still get an account statement?
Yes, we will send monthly or quarterly statements to all of our customers.
Can I still write checks on accounts that I have access to in Online Banking?
Do I have to change my password number?
We require you to change your password number every 3 months for security purposes.
Who can I pay through Online Bill Payment?
You can pay anyone in the United States from the next door neighbor, to the utility company, to another bank and even a child in college across the country.
Who is a Payee?
A payee is anyone to whom you would pay a bill or send a check. The most common payees include utility companies, your landlord, mortgage company, department stores, and credit card companies. Payees also can include individuals such as the person who mows the lawn, the local grocery store, and your favorite charitable organization.
When will the money be taken out of my account?
If the Bill Pay is by paper check, allow up to 10 or more business days. If the Bill Pay is an electronic payment, the funds are debited at noon on the scheduled payment date or the next business day.
What if I do not have enough money in my account?
If the Bill Pay is by paper check, it may be paid, taking your account into the negative or it may be returned. In either case, your account will be charged the standard Non-sufficient Funds fee.
If the Bill Pay is an electronic payment, the bill will not be paid until funds are available. If more than 3 business days have passed without sufficient funds, the payment is voided
How late in the day can I enter, edit, or delete a payment?
You may add, edit or delete payments Monday through Friday (excluding holidays) up until 1:00 p.m. EST the day the payment is scheduled. Anything entered between 1:00 p.m. EST on Friday and 11:59 a.m. EST on Monday will be posted with Monday's transactions.
What happens if I have a payment scheduled for a weekend day or a holiday?
Scheduled payments that occur over a weekend will be processed on Monday. Any new payments that are entered after 1:00 p.m. EST on Friday, scheduled for the upcoming weekend, will be processed on Monday. Holiday processing is done the business day immediately following the holiday.
Can I use Online Bill Payment from outside the U.S.?
Yes, as long as you have a bank account with Heritage Community Bank and access to the Internet.
How long are the history records retained in the payment HISTORY section?
Payment History records are kept for a minimum of one year.
How far in advance should I set up a payment to insure it is paid on time?
Check payments should be scheduled at least 10 business days in advance of the payment due date. Electronic payments should be made 3-5 business days in advance. You may want to set up a payment to yourself so you can see how the process works.
Are there any minimum and maximum payment amounts?
Yes. The minimum amount you may make a payment for is $0.01. There is no maximum amount for Bill Pay as long as you have collected funds in your account.
How far in advance can I schedule payments?
You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future.
Can I postdate a single payment?
Yes, just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow the user to schedule payments in the future or for the current date.
Can I have multiple payments to the same payee on the same day?
You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.
Can I stop a payment?
Yes, but only for Bill Payments made by paper check. Bill Payments which initiate an electronic payment cannot be stopped. To stop a payment made by paper check, obtain the check number by viewing the Online Banking Bill Pay history then place a stop payment online or by visiting a local Heritage Community Bank branch office.
What does the “status” field indicate on the payment HISTORY page?
- Payment Pending - The payment has been processed, but not yet sent
- Payment Processed - The payment has been processed and sent
- Hold - The payment has a research request on it and has not been processed
- Stopped - You have requested the payment to be stopped. It cannot be processed again
How many payees may I have set up?
You can set up to 99 payees through the Internet.
Can I edit vendor addresses?
No. You will have to set up a new vendor with the correct address and delete the old one.
What can I do to keep this from recurring?
Unfortunately, we have no way of stopping criminals from "hacking" into databases of merchants or merchant processors. One way to reduce your risk is to reduce the use of your debit card on the Internet.
How do I know if a merchant is electronic or check?
Once you have set up the vendor/merchant, look at the VIEW PAYEES screen to see how the payment will be sent.
Can I set up recurring payments?
Yes. You can set up recurring payments in the following frequencies:
Will the memo field that I fill out when setting up a payment be passed on to the merchant?
No. The memo field is for your personal records; however the account number that you entered when you added the payee to your Personal Payee List is printed on the check. This allows the payee to know which account to apply the payment to. Additionally, the Payment Description field is printed on the check.
How much does Online Bill Payment cost?
Online Bill Payment is totally FREE with Heritage Community Bank.
What is the difference between a transfer and a bill payment?
A transfer refers to the ability to move funds between individual accounts that are linked to you, such as savings and checking. A bill payment takes the place of writing a check.
How will I know what payments have been made?
Through the Online Banking System, you will be able to view the transaction on your screen. The payment will also appear on your monthly bank statement. Keep in mind that we only make the payments you authorize, you are in control of your account at all times.
Do I need to contact my payees to tell them I’m using Online Bill Payment?
No. Using Online Bill Payment will not change the way your payments are credited or how money is moved through your accounts.
Should I enter my Online Bill Payment transactions into my check register?
Yes. Enter your online bill payments into your check register just as you would an ATM withdrawal or a regular check payment. That way, you’ll be able to properly reconcile your checkbook with your statement each month.
Will I still have a floating period of time when my payment is posted by the payee, but the funds do not clear my account for a couple of days?
For electronic payments, the day you tell us to pay the bill, the payment will come out of your account. For bill payments by paper check, float will apply as it does with any check.
What is my Due Date?
The due date is the day your payment must be received by the payee, not including your grace period. The due date is usually located in the bill you receive in the mail from the payee.
What types of Internet browsers can I use to access my accounts online?
Use one of the following supported browsers:
|Microsoft Internet Explorer (IE)
||Version 8.0 and Higher
||Version 20 and Higher
What if I am not using one of the supported browsers?
You may experience issues with Internet Banking. If this occurs, please download one of the browsers listed and attempt the action again. Links to download the browsers are below.
Can I use a Beta version of one of the Browsers above?
We do not recommend using a Beta version of any browser. When new versions of browsers are fully tested and deemed compatible with the Internet Banking product, they will be updated on the supported browsers list.
The following types of browsers and tools are not recommended or supported for use with Internet Banking:
- Embedded Browsers contained within Personal or Commercial Financial Management Software (Quicken, Quickbooks, Money, etc.)
- Browser Add-Ins and Toolbars (IE 7 Pro, Google, Yahoo, etc.)
If you are using a non-supported browser, an embedded browser or a browser add-in, you may experience functionality issues with Internet Banking. If this occurs, please download one of the browsers listed above or remove the add-in and attempt the action again.
Download one of the supported browsers now!
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects
the funds depositors place in banks and savings associations. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC was established in 1933, no depositor has ever lost a single penny of FDIC-insured funds.
FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. FDIC insurance does not cover other financial products and services that banks may offer, such as stocks, bonds, mutual fund shares, life insurance policies, annuities or securities.
The standard insurance amount is $250,000 per depositor, per insured bank for each account ownership category.
The FDIC provides separate coverage for deposits held in different account ownership categories. Depositors may qualify for more coverage if they have funds in different ownership categories and all FDIC requirements are met.
(For details on the requirements, go to www.fdic.gov/deposit/deposits .)
The additional insurance described below was originally intended to be temporary and will expire as planned on 12/31/2012.
NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS
All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.
The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.
For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.
In our continuing effort to protect our customers' accounts from fraudulent activity, Heritage Community Bank is utilizing a state of the art ATM Fraud Monitoring service. This service is an added layer of security that protects both your privacy and financial information.
What is ATM/Debit Fraud Monitoring?
ATM/Debit Fraud Monitoring is the process of reviewing ATM and MasterCard Debit Card transactions for potential fraudulent activity based upon previous transaction patterns. It is designed to detect fraudulent transactions and to take appropriate actions to prevent further fraudulent attempts.
How Does ATM/Debit Fraud Monitoring Work?
The ATM Fraud Monitoring service uses intelligent technology to create a profile of typical card activities. The profile is built by examining history of spending habits and identifying patterns in several areas including transaction types, geographic locations, and the frequency of transactions. Each incoming transaction is compared to the profile and any questionable transactions are flagged for review by an expert Fraud Analyst.
Will Customers be Contacted?
Yes. We will immediately contact the cardholder in the event of a questionable transaction. Although the fraud monitoring is performed 24 hours a day, seven days a week, FTC laws prohibit the Fraud Center from contacting cardholders daily before 8:00 am or after 9:00 pm in the cardholder’s time zone. If the fraud monitoring system discovers a suspicious transaction before or after these times, the Fraud Center will attempt to contact the cardholder the same day or the following day during the approved hours. We will ask the customer if they authorized the transaction. If the transaction was not authorized, we will take immediate steps to stop the transaction from processing.
What Can Customers Do?
Customers should take the following steps to assist in preventing fraud.
- Keep all contact information up to date in the event that we must contact you regarding a questionable transaction
- Notify Heritage Community Bank if you are traveling and will be using your card in a foreign country
- Review your account activity on a regular basis and immediately notify Heritage Community Bank of any unauthorized transactions
- Protect your account numbers, pin numbers, and ATM or MasterCard Debit Cards
- Report a lost or stolen card by calling Heritage Community Bank 24-hour Telephone Banking system at (843) 383-2881 or Toll free at 1-800-299-8953
Just as a reminder do not give any personal financial information (account number, signon ID, password, pin, etc.) to anyone via phone or via email. The requestor may present themselves as someone from the bank, however we will never call or email to request this information. If you receive this type of request, please call the bank immediately at 843-383-4333.
Dear Debit Card Customer:
Your Heritage Community Bank MasterCard debit card has been pre-enrolled in MasterCard SecureCode – a complimentary, new online security service. Beginning September 10th, the next time you shop online at a participating merchant, a window from Heritage Community Bank will appear, asking you to confirm your identity and to set up your own private SecureCode known only to you and Heritage Community Bank. By using your SecureCode each time you shop online at participating merchants, you’ll be better protected against unauthorized use of your card. Now that’s more peace of mind when you’re online.
You may also sign up directly by clicking on the link below.
Please contact your local office if you have any questions regarding MasterCard SecureCode.
MasterCard SecureCode Sign Up
Security & You
We appreciate your concerns regarding the security of information you exchange while conducting your online banking; therefore we have the following controls in place.
Multi-Factor Authentication – In order to prevent fraud and identity theft, Heritage Community Bank utilizes multiple pieces of information to validate identity, not just one piece of information such as a password. Our Multi-Factor Authentication system will automatically monitor your accounts for activity that is “unusual” based on your history with our institution. In the rare event that unusual activity is detected, you will be automatically asked to verify your identity by answering pre-selected security or challenge questions to which only you should know the answers.
SSL Protocol – IHeritage Community Bank’s Online Banking system access requires you to use a web browser that uses SSL protocol. SSL stands for Secure Socket Layer, which lets one computer verify another’s identity to allow secure connections.
128 Encryption – To ensure the highest level of security, we required that all users have browsers that support 128 bit encryption.
Firewalls – A firewall is a specially programmed computer that connects a local network to the Internet and, for security reasons, lets only certain kinds of messages in and out.
Passwords – Passwords are a very important part of the online banking process. When you sign up for Online Banking, you will receive special Login Codes assigned by Heritage Community Bank. These codes are for your use only. We highly recommend that you follow these guidelines when securing your codes:
- Do not reveal your codes to anyone.
- Avoid selecting codes based on personal information.
- Avoid keeping written records of your codes.
- Do not leave your computer unattended when connected to Online Banking.
If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at 843-383-4333.
We do not pass your account numbers over the Internet. When you enroll in online banking or add accounts for online access, your accounts will be assigned nicknames which are preselected to be the last four digits of your account numbers. These nicknames, also known as “pseudo names”, overwrite your full length account numbers so you have easy recognition without the risk. There are options within our online banking system that allow you to change or update these nicknames at any time so that you may name them for easier recognition.
Tips for Stronger Passwords
Passwords are an important part of computer security. A password tells a computer and/or network that you are who you say you are. Because your password allows you access to private information and to conduct transactions using your bank accounts, it should be safeguarded, carefully chosen and difficult for someone else to guess. Below are some helpful tips for creating and protecting your password.
Do not use any of the following for passwords:
- Any part of your name - first, last or middle
- Your initials
- Your social security number
- Names of friends, family or pets
- Phone numbers or addresses
- Any other personal information that could be guessed
- Common place names
- Words that can be found in English or other language dictionaries
- Your user name or login name
- Repetition of the same letter
- Sequences of keyboard keys, such as "12345" or "qwerty"
- Any minor variation of the above, such as spelling backwards or adding a number in front of or behind a word
Do the following:
- Alpha-numeric passwords using special characters with a minimum of 4 characters, although we recommend a minimum of 8 characters
- Make up your own acronym. Create a phrase that has meaning for you, and use the first, second or last letter of each word as the password. For example, "I like to go for bike rides" could be il2g4br or “We paid seven bills online today" could be ea7ino
- Make up your own words that are easy to pronounce, but aren't in any dictionary. "You are too unique" becomes ur2unek
- Use the license plate method. Use a phrase, and then squeeze it together. "Panthers are #1" becomes pnthrsr1
- Misspelled words. Coffee becomes kauphy
- Remove vowels from a word or phrase and add a number. "Computer" becomes cmptr8
Protect your password:
- Memorize your password. Do not write them down
- If you suspect that your password has been compromised, change it immediately
- Never share your password with others, even while on vacation. You are ultimately responsible for any activity that occurs under your user name
- Don't hint at the format of your password. (e.g., it's a family name)